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28 June 2005 @ 09:44 pm
Great Customer Service from Dell  
Welcome to Dell Chat. Please wait for an available agent. You will be notified when your chat is accepted by an agent.
The session has been accepted.
{S****n 8:20:54 PM} Thank you for contacting Dell Consumer Customer Care Chat. My name is S*****s. How may I help you today?
{ 8:22:24 PM} The cleaning crew had accidentally thrown away all the supporting material and software...
{S****n 8:22:25 PM} As there is no response within the last two minutes. I will be ending this chat session. If you need additional support, please contact us at www.dellcustomercare.com. We will be more than happy to assist you. Thank you for visiting Dell Consumer Customer Care online chat.
{ 8:22:52 PM} and thrown into the compact dumpster.
{ 8:23:29 PM} I want to know if I can get a replacement for the laptop order that I just had received today.
{ 8:23:43 PM} replacement for the support material.
{S****n 8:24:00 PM} As I understand, you want to know if you can get a replacement for the support material. Is that correct?
{ 8:24:10 PM} yes
{S****n 8:24:36 PM} I'll certainly look into that right away.
{ 8:24:37 PM} e.g. the windows re-installation CD and all the other peripherials CDs.
{S****n 8:24:38 PM} May I have the order number or your customer number for your Dell account?
{ 8:25:04 PM} yes...
customer id: *********
order id: **********
{S****n 8:25:08 PM} Thank you.
{S****n 8:25:10 PM} For security purposes, please verify your name, full address, e mail address and phone number.
{ 8:25:38 PM} John Wu
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{S****n 8:26:09 PM} John, may I please have your e mail address?
{ 8:26:16 PM} highway@##########.###
{S****n 8:26:58 PM} Thank you for the verification.
{S****n 8:26:59 PM} John, I'm sorry, I didn't understand your request regarding the support material. Would you please rephrase it?
{ 8:28:03 PM} The support CDs have been lost, thrown away. I need replacements.
{S****n 8:29:56 PM} Do you mean to say that the Operating CD and other CD's?
{ 8:31:08 PM} everything that comes in that top layer (OS CDs and other CDs) within the packaging of the laptop has been accidentally thrown away by the cleaning crew.
{S****n 8:33:07 PM} I'll certainly send you the CD's.
{S****n 8:33:17 PM} Please give me 2-3 minutes while I request to dispatch the CD's. I will then provide you with an exchange number for you records. Thank you.
{ 8:33:29 PM} thank you.
{S****n 8:34:23 PM} You are welcome.
{S****n 8:36:45 PM} We appreciate your patience.
{ 8:36:57 PM} I appreciate your support :)
{S****n 8:37:10 PM} Thank you.
{S****n 8:37:39 PM} John, I have initiated the request to dispatch of another set of CD's as per the original configuration via reference number 059722783. The replacement order is estimated to ship in 3 to 5 business days.
{S****n 8:37:42 PM} Does that take care of everything? Or is there anything else I can help you?
{ 8:38:10 PM} Yes, that will take care of everything that happened today.
{ 8:38:16 PM} Thank you.