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30 September 2010 @ 02:02 am
Verizon Charges for a Service They Don't Deliver #verizon  
When I first moved into my current home, I purchased a business DSL package that would grant me 1.5Mbps down and 1.5Mbps up but because of my location and distance from the Central Office, I can only get 1.5Mbps down and 128Kbps up.  I accepted this condition and they charged me based on that fact.  This has been the case till after my June 2010 phone bill.

On my July 2010 Verizon bill, it states that my internet package has changed from 1.5Mbps/128 to 3Mbps/768 and they tacked on an extra $2.00 for the service.  Then on my September 2010 Verizon bill, there's another change to my internet package statement and this time it states 1.5 to 3 Mbps (assuming down), nothing about my up-service.

I am sure I'm not getting anywhere between the guaranteed speeds of 1.5Mbps to 3.0Mbps down (see image below).  I went on SpeedTest.net and as you can see from the test, I'm not even getting the guaranteed minimum down speed.

Is anyone else getting pricing for a service they're not being provided by Verizon?
 
 
 
Non sono stato iocheez_ball on September 30th, 2010 06:03 pm (UTC)
We dumped Verizon because we weren't getting a consistent enough signal for the spouse to play his MMORPGs and it cost more than just going with the local cable TV operator. The trade off is that now we have terrible customer support but much better quality of signal on both the computers and cable.

Now...somehow we have to figure how to get the cable signal to talk with our wireless router so we can hook NetFlix up to the Wii. Everything stopped working when we made the switch and the cable customer support people are clueless. We might have to make dinner for the university IT guys to get this one working. ;-)
Life is a Highwayhighway on September 30th, 2010 07:21 pm (UTC)
You might have to get your wireless to clone the Mac address of you cable modem so that your wireless can serve out ip addresses.