September 30th, 2010

Morgan Webb 2

Verizon Charges for a Service They Don't Deliver #verizon

When I first moved into my current home, I purchased a business DSL package that would grant me 1.5Mbps down and 1.5Mbps up but because of my location and distance from the Central Office, I can only get 1.5Mbps down and 128Kbps up.  I accepted this condition and they charged me based on that fact.  This has been the case till after my June 2010 phone bill.

On my July 2010 Verizon bill, it states that my internet package has changed from 1.5Mbps/128 to 3Mbps/768 and they tacked on an extra $2.00 for the service.  Then on my September 2010 Verizon bill, there's another change to my internet package statement and this time it states 1.5 to 3 Mbps (assuming down), nothing about my up-service.

I am sure I'm not getting anywhere between the guaranteed speeds of 1.5Mbps to 3.0Mbps down (see image below).  I went on and as you can see from the test, I'm not even getting the guaranteed minimum down speed.

Is anyone else getting pricing for a service they're not being provided by Verizon?