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19 March 2002 @ 02:55 pm
Broke 2,800-marker!  
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2002-03-19: Broke 2,800 Support Point Marker
Current Music: Fatboy Slim - The Rockafeller Skank
Torin/Darren WhoEverwolfieboy on March 20th, 2002 11:45 am (UTC)
Cute icon...
I just wanted to tell you that you have a very cute icon in the dog.
I saw your post on lj_dev...
ieatglue1616 on March 20th, 2002 01:12 pm (UTC)
hey i know u help out a lot and have a lot of points...do you have a code that i can give to my friend so she can make a lj? if you do please email me... sugarhigh1616@hotmail.com thanks in advance!
Stars' Pyrestars_pyre on March 30th, 2002 09:46 pm (UTC)
Code Sharing
Ellen Staffordchicaboo25 on March 21st, 2002 12:37 am (UTC)

Thanks for your help....support 42260. I can't comment because I can't log on....the problem is still there...I have deleted all my cookies and it is still not logging on properly. I tried another one of my accounts and that isn't working either. I am using Windows XP if that helps!
Carrie Elizabethsasha13 on March 21st, 2002 03:01 am (UTC)
I was just wondering if there is a list of colors somewhere for everyone's journal? I've tried every color that I want to try, and I can't seem to get the right colors. I've seen on other peoples journal their colors, and I do not know how they got them?

Can you help me out please?


Life is a Highway: Looking Doggyhighway on March 21st, 2002 12:48 pm (UTC)
Re: Hi!
If you want more information on what the colour variables refer to, you may wish to consult the LiveJournal Color Usage Guide, located here: http://goathack.livejournal.org:8055/docs/usageguide.html

You can visit the external site, http://www.htmlgoodies.com/tutors/colors.html for more information about hex color codes.
Lindsayirishlinc on March 23rd, 2002 01:07 pm (UTC)

Congratulations on the points!

On that note, I feel I owe you two things.
And apology, and a thank you.

It seems there's been a bit of a fuss from lj support volunteers here. I'm not sure if I can honestly tell you it's worth reading through, but either way...
I can tell you're a very caring, helpful person... I can't imagine what I'd do if I had people commenting in my journal, asking me questions... also, you've not seemed to have that much of a problem the few times I've IMed you on AIM to ask you something. I'm sure tons of other people do that, as well.
I can honestly say that you've always been polite, helpful, and easy to understand.
I find that very remarkable, and I would like to apologize to you for abusing you in any way, by asking you things. It was never my intention. I do have a strong want to help out in LJ, however, I seem to have a limited way of totally comprehending anything computer-like.
If I ever responded to one of my requests in which you helped me in in a wrongful manner, as I have some of my other requests, I'd like to apologize. I simply was frustrated by getting answers to a question I didn't ask, it wasn't necessary for me to comment back in a rude manner. I do understand who a livejournal support volunteer is, and I'm very thankful for the ones who help people out, such as you.
I'm very thankful for all of your help, and apologize if I've ever been rude to you when you were attempting to help me.
This said, I won't be requesting anymore help in support, or from you. Too much of a fuss was made in my comments section for me to do so. I'll simply ask friends, or read up on FAQs and figure things out for myself.
This doesn't have anything to do with you, rather, has to do with the people commenting in my journal now. I simply can't find it in myself to apologize for anything I'm not honestly sorry for, therefore, have apologized for what I find necessary to them. However, the insults and rallying aren't appreciated, and that makes me somewhat continuously rude to them, in comments, anyhow.
Either way, I'd rather you not be involved in that, I simply would like to thank you for all of your help, and apologize for anything rude or wrongful I may have said to you.
Good luck in support!
and thanks again,
Life is a Highway: Looking Doggyhighway on March 23rd, 2002 04:32 pm (UTC)
Requests and Support
I can definitely say that you're requests has been a challenge for me as I tried to help many times, to see if I can if I can do the style the way you want it, and I can understand the fustration that you've felt when you're trying to customize(ise) your journal only to find the language somewhat foreign or different from normal HTML. In the effort of constantly learning how the system works has helped me with learning new HTML designing and a better understanding of how to make LiveJournal work the way I want it to work. When I purchased my account back in August(?) 2001, I had no idea how to customize - I'm had an somewhat extensive knowledge of HTML but when I tried my first attempt to customize, I was befuddled by the complexity. I didn't do any customization for the next 2 months until I finally sat down and read through much of the FAQ. Though I didn't ask much help from support (maybe one or two, the majority had been to ask how to help out with support), I finally got a better understanding of how customization worked.

Just so you know, yours (your requests) are not the only ones being directed, rather it's the spirit of doing support and sometimes doing support on a volunteer basis can tread hard on one's spirit when acknowledgements is not given. Support volunteers often don't get much recognition and really the only form of recognition are when support requests are closed with credit given. When none is given but an answer is provided, to volunteer, it weakens the spirit because he/she feels that the answer they provided are what the requstor wanted or that the requestor closed it because the answer he/she gave was not what the requestor wanted to her and closed in spite. It's been something that has been bottled-up in some of the volunteers and I guess they, intentionally/non-intentionally, directed at you, forcing you to becoming on the defense and forcing them to be on the defensive.

If you have friends that have problems with customizing certain things, please have him/her open a requests, try not to open it for them. The reason why he/she should open is so that we can examine his/her current style, see how it is, see how it should be. There is a wealth of information available to the support volunteers when the request is opened by the actual person having problems (style ids currently being used, paid/free user, validated/non-validated, etc). When the request is opened by someone else, it often makes our jobs (tasks) harder to track and advise.

So, if you have a question about your journal in particular, please do ask (if you want) support. If a friend is having a problem, advise them to ask support directly, the answer that we give to you might not work for them, each answer is custom-tailored to each specific user.

Thank you for your congrats. :)

Lindsayirishlinc on March 23rd, 2002 08:10 pm (UTC)
Re: Requests and Support
I know it's hard on support volunteers when they aren't thanked... when I attempted to answer a few support requests with a screened answer, and none were ever put through, I was sort of upset, in trying to figure out exactly what I'd said that wasn't fully correct in one way or another... that it wasn't put through.

So then I stopped answering things and figured I needed to know a lot more before I began helping out.

I certainly never meant to start a 'flame war' as it's been called with the lj support volunteers. I understand I may have upset some, but I have apologized for what I felt needed to be, and ... I still feel as though I'm being harassed.

Harassed, in that.. they're mentioning things that aren't related to what they're upset over. Calling the styles I've asked for help on ugly.. critisized my grammar and word usage... That has nothing to do with anything. I've seen MANY a support request hardly able to read because of the illiteracy.. I don't see why they're simply looking for things to nip at, but I suppose bottling up of frustrations does that.

It didn't enter my mind that the support people had style records, etc, of my friend's journals when I was making a request for them. Thank you for letting me know.

Anyhow, thank you for all of your help. :D
mondaymorning on March 24th, 2002 09:53 am (UTC)
grassy ass
thanks so much for helping me out with my journal modification, usually, no one helps me, or when they do, they answer with incorrect information. you really helped me out. thanks so much.. look at my pretty journal to see what you did! ;)

thanks so much,
Life is a Highwayhighway on March 24th, 2002 10:37 am (UTC)
Re: grassy ass
You're welcome :)

Carrie Elizabethsasha13 on March 24th, 2002 07:04 pm (UTC)
Thank you for helping me out with the colors John.
So many pretty colors!

punkishbelt on March 30th, 2002 04:17 pm (UTC)
Thank you so much for answering my question in support about the tabular indent table borders. I've been trying to figure that out forever and you answered like nothing. Pure genius, thanks again.
Stars' Pyre: attentionstars_pyre on March 30th, 2002 09:55 pm (UTC)
Thanks, and, yes, questions ^ -
Congratulations. I really appreciate the help you gave me, and the help you courteously give the livejournal community in general.

I like many facets of your livejournal style and your livejournal icons . . . The consistent, lushly coloured, friendly background, the compact, fully featured, yet legible and intuitive toolbars . . . The distinct separation between the body of the message and the rest of your input for the entry. . . .

Would you please inform me as to the methods one might use to change the default journal the current style yours enjoys? I'd like to use it as a foundational template for lots of customizations I'd like to use on my own journal, the communities I manage, and to help other friends.

Would you please kindly inform me as to how you created your wonderfully self-consistent, emotionally identifiable puppy icons? The graphical style, with its particular forms, sufficiently idealized shading and lighting, motion blur, in this case as well . . . seem to achieve an effect very powerful for many purposes people, including myself, like to use livejournal for . . . the icon you used to answer my support request, for example, really gave me a smile to see that kind of form, that particular pose, in response to a comparatively dry and minimalist communication ^ ^
bang and clatterfulpakru on April 1st, 2002 12:23 am (UTC)

I would also like to show my gratitude for your help on a support question I posted not 5 minutes ago... Thank you!
Life is a Highwayhighway on April 1st, 2002 06:10 pm (UTC)
You're most welcome.